Terms of Service

1. DESCRIPTION OF SERVICE AND CORE DISCLAIMER

Welcome to Unispov (the "Platform"). Please read these Terms of Service ("Terms", "Agreement") carefully before creating an account or using our website, software platform, and booking services.

The Platform Marketplace: The Platform is an online marketplace connecting school students and their parents with independent, verified university students or graduates for informational peer-to-peer advisory sessions, mentorship, and casual insights into university life, majors, and student experiences.

No Professional or Official Admissions Advice: The Platform does not provide official academic admissions consulting, legal advice, or official institutional placement services. The information, opinions, and advice shared by Mentors during any scheduled session are solely their own personal views.

No Affiliation with Educational Institutions: We are not affiliated with, endorsed by, or partnered with any university, high school, ministry of education, or admissions board mentioned on our Platform.

Assumption of Risk: We do not guarantee admission to any university, any specific academic grade, or any career outcome. Any decisions made by Customers based on information or advice obtained through the Platform are made at their own sole risk.

2. ELIGIBILITY AND MINORS

• Age Requirement: To create an account independently, you must be at least 18 years of age.
• Parental Consent for Minors: High school students under the age of 18 ("Minors") may utilize the Platform, browse the catalog, and participate in scheduled sessions only under the supervision and explicit consent of a parent or legal guardian.
• Guardian Liability: When a parent or guardian allows a minor to use the Platform under their account, the parent or guardian accepts full financial and legal responsibility for the minor's conduct, bookings, and compliance with these Terms.

3. CONSULTANT REGULATORY REQUIREMENTS (UAE LAW COMPLIANCE)

To ensure full compliance with the Federal Laws of the United Arab Emirates, all Mentors offering services through the Platform must strictly adhere to the following:

• Mandatory Licensing: All UAE-based Mentors must hold a valid Private Tutor License / Work Permit issued by the Ministry of Human Resources and Emiratisation (MOHRE) or an equivalent authorized legal freelance permit allowing them to conduct tutoring or peer-mentoring activities in the UAE.
• Independent Verification: While the Platform takes reasonable steps to verify that Mentors upload valid credentials upon onboarding, the Mentors remains solely and legally responsible for maintaining the validity of their permit.
• Independent Contractors: Mentors are independent service providers and are not employees, agents, or partners of the Platform. Mentors are responsible for their own tax compliance, licensing fees, and reporting requirements under UAE law.

4. BOOKINGS, PAYMENTS, AND ESCROW SYSTEM

• Account Wallets and Platform Mechanics: The Platform operates a centralized marketplace ledger and secure escrow-style wallet system using third-party payment infrastructure.
• Payment Authorization: When a Customer books an available slot, the designated hourly session fee is charged and held securely by our system.

5. CANCELLATION, REFUND, AND NO-SHOW POLICY

Customer Cancellations:

• If a Customer cancels a session more than 24 hours before the scheduled start time, a full refund will be processed back to the Customer's original payment method.
• If a Customer cancels within 24 hours of the scheduled start time (a "Late Cancellation"), or fails to attend within 15 minutes of the start time (a "No-Show"), the Customer is not entitled to a refund. In this instance, to compensate the Mentors for their blocked availability, the Mentors will receive 50% of the booking fee (minus platform processing fees), and the remaining balance is retained by the Platform to cover administrative and web-infrastructure costs.

Mentors Cancellations & No-Shows:

• If a Mentors cancels a session at any time or fails to log into the designated meeting link within 15 minutes of the start time, the Customer will receive a 100% full refund.

Dispute Resolution:

• If a dispute arises regarding whether a session took place or experienced catastrophic technical failure, either party must flag the transaction within 48 hours of the scheduled end time. The Platform administrators hold absolute, final authority to review system logs and determine the appropriate distribution of escrowed funds.

6. MANDATORY RECORDING AND QUALITY CONTROL

• Consent to Recording: To maintain a safe environment for minors, ensure academic integrity, prevent cheating/assignment fraud, and resolve payment disputes objectively, all video and audio calls conducted via the platform's video conferencing integration are automatically recorded and logged.
• Usage Restrictions: By booking or conducting a session, both Customers and Mentors explicitly consent to this recording. These recordings are handled in strict accordance with our Privacy Policy, are stored securely, and are accessible only to authorized platform administrators.
• Prohibition of Third-Party Recording: Users are strictly prohibited from recording, filming, or taking screenshots of sessions using external software, mobile phone cameras, or third-party recording tools. Publishing any portion of a session on social media or anywhere publicly without explicit written consent from the other party and the Platform is a severe violation of these Terms and UAE privacy laws.

7. USER CONDUCT AND PROHIBITED ACTIVITIES

You agree that you will not use the Platform to:

• Circumvent the Platform (Disintermediation): You must not exchange personal phone numbers, emails, social media handles, or banking details to handle bookings, sessions, or payments outside of the Platform. Attempting to bypass our booking and payment infrastructure will result in an immediate and permanent ban of both the Customer and Mentors accounts.
• Academic Dishonesty: Mentors are strictly forbidden from writing essays, completing assignments, taking tests, or executing coursework on behalf of a student. The service is strictly for informational advice and peer mentorship.
• Harassment and Abuse: You will not engage in cyber-bullying, harassment, hate speech, inappropriate language, or the sharing of explicit material.
• Fraudulent Documentation: Mentors must not upload forged university transcripts, fabricated degrees, or fraudulent MOHRE work permits.

8. LIMITATION OF LIABILITY AND INDEMNIFICATION

• As-Is Provision: The Platform is provided on an "AS IS" and "AS AVAILABLE" basis. We make no guarantees that the software will be completely error-free, uninterrupted, or free from server outages.
• Exclusion of Liability: To the maximum extent permitted by applicable United Arab Emirates law, the Company, its directors, employees, or tech vendors shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from:
  • The advice, guidance, statements, or conduct of any Mentors or Customer during a session.
  • Any academic rejection, financial loss, or personal distress resulting from a user's reliance on peer advisory sessions.
  • Technical failures of third-party dependencies necessary for platform operation.
• Indemnification: You agree to defend, indemnify, and hold harmless the Company and its operators from and against any claims, damages, obligations, losses, liabilities, costs, or debt (including attorney fees) arising from your violation of these Terms, your misuse of the Platform, or your infringement of UAE laws.

9. TERMINATION OF ACCOUNTS

We retain the absolute right, in our sole discretion and without prior notice or legal liability, to temporarily suspend or permanently terminate your account and block your access to the Platform for any reason, including but not limited to:

• A breach or violation of any clause within these Terms.
• Engaging in payment chargeback fraud or circumvention attempts.
• Invalidation or cancellation of a Mentors's mandatory MOHRE Work Permit.
• Conducting yourself in a manner that compromises the safety or dignity of minors on our platform.

10. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by, construed, and enforced in accordance with the Federal Laws of the United Arab Emirates. Any legal dispute, controversy, or claim arising out of or relating to these Terms, including their validity or termination, which cannot be settled amicably, shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates (Dubai judicial framework).

11. CONTACT US

For any clarifications, legal notices, or issues regarding these Terms, please contact us at: