Mentor Onboarding Guide

Choose Your Mentoring Mode

Select how you want to help students. You can change this later from your dashboard.

Change Log

1. Mentor Eligibility Requirements

To become a mentor on Unispov, you must meet all of the following:

• Valid Emirates ID
• Valid University Student ID
• Must be currently enrolled in a University in UAE
• Minimum GPA of 2.85
• Official University Transcript
• Completed more than 50% of your degree
• Signed Code of Conduct – promising not to share extremist ideas, use violence, or violate any child safety policies or have religious discussions

2. Payments – Ziina Wallet

• All mentor payments are done through Ziina Wallet.
• Download Ziina from Google Play Store or App Store.
• Set up your ZiiName to receive payments.
• Payments are held securely by the admin and released to you according to the agreed schedule.

Revenue Share Model

The platform operates on a commission-based model for all paid sessions.

• The platform retains 35% of the total session earnings as a service and operational fee.
• Mentors receive 65% of the total session earnings.
• Initial call price on launch is 30 dirhams.

3. Conducting Mentorship Sessions

• Use Google Meet for all sessions.
• Connect your Google Calendar (using a Google account) so students can easily book available slots.
• All meetings must be recorded for quality assurance and student safety.
• Recordings will be stored securely and may be reviewed by the admin team if needed.

What Questions to Expect

• Random questions
• AI generated questions
• Questions based on the guide: unispov.com/guide

4. Mentor Onboarding Trial Calls

All new mentors are required to complete a trial calls period before being approved for ongoing participation on the platform.

• The trial calls consist of 5 mentoring calls.
• Mentors will be compensated for all 5 trial calls.
• Payment for the trial calls will be held by the platform until the assessment process is completed.
• Every trial call must be recorded and uploaded to the designated URL provided by the platform.
• Clients will be informed that the mentor is currently participating in a trial calls period.
• All meetings and communications must be conducted strictly in English or Arabic.
• The platform team will review the recordings and assess the mentor's performance, professionalism, communication skills, and compliance with platform policies.
• Following the review, the platform reserves the right to either approve the mentor for continued participation or terminate the onboarding process.
• Mentors who successfully pass the trial calls and quality review will be eligible to continue working on the platform as approved mentors.
• Throughout the 5 calls, every call is reviewed by the admin. If any violation to policy is detected, an immediate termination is fired, and the mentor is removed immediately from the platform.
• Trial calls are for the mentor to make a final confirmation on whether they wish to stay on platform or not.

5. Mentor Participation Agreement

By joining the platform as a mentor, you agree to the following:

• Mentors are encouraged to remain active on the platform for a minimum period of one month to help ensure continuity and consistency for students. However, mentors may leave the platform at any time.
• Conduct mentoring sessions at least 1 day per week, with a minimum duration of 1 hour and 15 minutes per day, or maximum 4 days per week.
• Adhere to all Child Safety and Safeguarding Policies at all times.
• Ensure that every session is recorded and uploaded in accordance with platform requirements.
• Maintain a high standard of professionalism in all interactions with students, parents, staff, and other mentors.
• Refrain from criticizing, attacking, or making negative remarks about the university, platform, staff, students, or partners.
• Do not share personal, confidential, or sensitive information obtained through the platform.
• Report any concerns, incidents, safeguarding issues, or policy violations to the administrators immediately.
• Make every reasonable effort to attend all scheduled sessions and provide advance notice whenever possible if unable to attend.

Policy Violations and Termination

The platform reserves the right to immediately suspend or terminate a mentor's participation if:

• A complaint, report, or safeguarding concern is received and substantiated;
• The mentor violates any child safety, safeguarding, privacy, or professionalism policies;
• The mentor fails to comply with recording and reporting requirements; or
• The platform identifies conduct that may place students, families, staff, or the platform at risk.

All termination decisions are made at the sole discretion of the platform management team.

6. Weekly Schedule and Availability

The platform operates seven days per week, and mentors may choose the days and time blocks that best suit their availability.

• Mentors may select their preferred days from Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.
• In case a mentor is active on the platform as a call mentor, they must commit to a minimum of 1 day per week and may be active up to a maximum of 4 days per week.
• On each selected day, mentors may choose between 1 and 3 available session blocks.

Session Blocks

• Block 1: 3:00 PM – 4:15 PM (3 × 25-minute calls)
• Block 2: 6:00 PM – 7:15 PM (3 × 25-minute calls)
• Block 3: 9:00 PM – 10:15 PM (3 × 25-minute calls)

Each Block has three 25 minute calls, and you can select up to 3 blocks per day.

Mentors are responsible for selecting only those days and time blocks that they can reliably attend on a consistent basis.

The platform offers flexibility in scheduling; however, once availability has been submitted and approved, mentors are expected to be present during their chosen time slots and to honor all scheduled sessions.

Mentors should choose schedules that they are confident they can maintain, helping to ensure a reliable and consistent experience for students.

7. Booking Window and Availability Policy

To ensure reliable scheduling and mentor availability, the platform operates with a booking cutoff period.

Customer Booking Window

Customers may view and book available mentor time slots up to 5 hours before the start of a scheduled block.

Once the 5-hour booking window closes, the selected time block is no longer available for new bookings.

Final Confirmation

Mentors will receive final confirmation of their scheduled calls when the booking window closes.

Availability Lock

After the booking window closes:

• The time block is removed from public availability.
• No additional bookings may be made for that block.
• Mentors are expected to be available for all confirmed bookings within that session block.
• Mentors should ensure they remain available during all selected blocks after receiving final confirmation.

This process helps provide certainty for both mentors and customers while ensuring reliable scheduling across the platform.

8. Refund, Cancellation, and Rescheduling Policy

Customer Cancellations and Rescheduling

• Booked sessions cannot be cancelled or rescheduled by customers.
• Payments are non-refundable if a customer chooses not to attend a scheduled session.

Customer No-Show

• If a customer fails to attend a scheduled session, the session will be considered completed.
• No refund, credit, or replacement session will be provided.

Mentor No-Show

• If a mentor fails to attend a scheduled session, the customer will be eligible for either:
  • A full refund;
  • Platform credit; or
  • A replacement session, at the platform's discretion.
• Mentors will not be compensated for missed sessions.
• Mentor must inform admins in case they cannot attend
• Repeated mentor absences may result in suspension or termination from the platform.

Technical Issues

• The platform may offer a refund, credit, or replacement session if a session cannot be completed due to a verified platform-related technical issue.

Final Decision

All refund, credit, and dispute decisions are made by the platform and are final.

9. Standard Rule: Beginning of Every Call

10. Child Protection & Moderation Policy

View the full policy at: unispov.com/child-protection

Our platform is committed to creating a safe, respectful, and secure environment for all users, especially school students. Strict safeguards are implemented to prevent harassment, misuse, and inappropriate behavior.

It is important to note that minors (under 18) make up the majority of users on the platform. Therefore, all interactions must always remain appropriate, professional, and respectful.

All conversations with university participants must also be conducted in a professional and respectful manner at all times, regardless of age.

Safe and Monitored Interactions

All sessions take place through the platform using a secure video conferencing system. Every session is recorded to ensure accountability, safety, and appropriate conduct.

Zero Tolerance for Harassment

We maintain a strict zero-tolerance policy toward harassment, bullying, discrimination, abusive language, or any form of inappropriate behavior. Violations may result in suspension or permanent removal from the platform.

No Sharing of Personal Contact Information

Users are strictly prohibited from sharing or requesting personal contact details, including:

• Phone numbers
• WhatsApp or messaging apps
• Social media accounts
• Personal email addresses

Parental Involvement

Parents are encouraged to participate in sessions where appropriate and may request access to recorded sessions within 30 days of the session date.

Controlled User Access

All users are carefully selected and vetted. During the validation phase, only students from approved universities in the UAE are permitted on the platform.

Reporting & Moderation

• Users may report any inappropriate behavior at any time.
• All reports are reviewed promptly, and appropriate action is taken to ensure user safety.
• Urgent matters are escalated immediately to the safety team.

Data Privacy & Recording

• All sessions are securely recorded and stored for 30 days.
• Recordings are used strictly for:
  • Safety monitoring
  • Dispute resolution
  • Policy enforcement
• Access is strictly limited to authorized personnel only.

Consequences of Violations

Depending on severity, violations may result in:

• Warning notices
• Temporary suspension
• Permanent removal from the platform
• Escalation to relevant authorities where required

Mentor Vetting Process

All mentors must complete identity verification, university confirmation, and agree to the platform Code of Conduct before receiving access.

Reporting Timeline

All reports are reviewed within 24 hours. High-risk or urgent cases are escalated immediately.

Continuous Improvement

We continuously review and enhance our safety systems, moderation tools, and policies to ensure alignment with best practices and applicable UAE regulations.

Our Commitment

At Unispov, child protection is not just a policy — it is a core responsibility. We are committed to maintaining a safe, trusted, and well-regulated environment for all users.

11. Professionalism

Mentors must maintain a high standard of professionalism at all times. Information shared should be factual and based on personal experience where applicable. Any opinions expressed must be clearly presented as personal perspectives rather than objective facts.

Mentors must not make defamatory, misleading, or disparaging remarks about any university, faculty member, student, employer, or organization.

Discussions should remain focused on verifiable and relevant aspects of the student experience, including but not limited to curriculum structure, assessments, academic workload, facilities, internship opportunities, and overall campus life.

The mentor must direct the customer to always double check with university official sources for accurate information and refrain from answering.

Professionalism Guide

Not Allowed Statements (Strictly Prohibited)

Allowed Professional Alternatives

• "Most of my courses were theory-focused rather than project-based."
• "In my experience, assessments were primarily written exams."
• "The Computer Science program conducts many exams on paper."
• "The curriculum includes relatively few industry projects."
• "Assessment weighting was approximately 70% exams and 30% coursework."
• "Many students pursue internships independently."
• "Class sizes in first-year courses were generally large."
• "The university places a strong emphasis on academic theory."
• "Laboratory sessions were limited compared to lecture hours."
• "Most professors used traditional lecture-based teaching methods."

Core Principle

All communication should remain:

• Encourge them to persue a bachelors degree
• Factual where possible
• Experience-based where subjective
• Neutral in tone
• Respectful toward institutions and individuals
• Informative rather than discouraging

12. Recording and Upload Policy

• Recording must include full session (audio)
• No editing or partial uploads allowed
• File must be uploaded immediately after session
• Failure to record = policy violation
• Meetings best to be done on laptop; mobile phone may be inconvenient due to the recording of the 25-minute sessions
• Windows and Mac laptops: recommended to use OBS free version
• Mobile phones: use built-in screen recorder (not recommended)
• Make sure audio is clear from both sides
• Video cams are not allowed to be opened during the call

Mandatory Recording Requirements

• All sessions must be recorded in full, including both audio and screen content.
• Recordings must capture the entire session from start to finish without interruption.
• No editing, trimming, or partial submissions are permitted.

Upload Requirements

• Each recorded session must be uploaded immediately after completion.
• Failure to record or upload a session will be treated as a policy violation.

Recommended Devices and Setup

• Sessions are best conducted using a laptop (Windows or Mac) for stability and recording quality.
• Mobile phones are permitted but not recommended due to limitations in recording long sessions.

Recommended Recording Tools

• Windows and Mac users: recommended to use OBS Studio (free version) for high-quality recording.
• Mobile users: may use built-in screen recording tools (iOS or Android), although this method is not recommended.

Audio and Video Settings

• Clear audio from both mentor and student must be ensured at all times.
• Camera usage during sessions is not permitted unless explicitly required by the platform.

Technical Preparation

• Mentors are strongly advised to test their recording setup before their first session.
• Testing should be done using a trial call or with a family member to ensure proper audio, video, and recording functionality.

13. Profile Image Standards

To maintain professionalism, safety, and consistency across the platform, the following profile image rules apply:

• Male users may upload a clear and appropriate personal profile photo.
• Female users are required to use a platform-provided avatar instead of uploading personal photos. This measure is implemented to enhance privacy, safety, and professional standards within the platform environment.
• The platform reserves the right to remove or replace any profile image that does not comply with these standards.

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